In many small businesses, the owner is still the person everyone turns to for every answer, decision and routine matter.
A customer calls with a concern, and it comes back to you. An invoice needs to be followed up, and you have to intervene. An email needs a professional response, and you find yourself rewriting it. A difficult conversation arises, and no one is quite sure how to handle it. Even after hiring administrative or support staff, you remain involved in far more of the day-to-day operation than you should be.
This does not necessarily mean that you hired the wrong person. It may simply mean that the person you hired has not yet received the practical development needed to become the kind of support your business requires.
Developing the person who helps keep your business moving
The Small Business Right Hand is a practical one-day workshop designed to strengthen administrative and operational support within small, service-based and owner-managed businesses.
The programme focuses on Administrative & Operational Excellence, Communication & Manager Support. It is designed to help administrative and support professionals become more organised, confident, resourceful and capable of handling routine responsibilities without everything continually returning to the owner or manager.
For the business owner, the benefit is not simply a better-trained employee. It is stronger operational support, better follow-through, improved communication and more space to focus on the work that genuinely requires your attention.
Participants will develop practical skills in:
- Professional telephone and customer communication
- Emails, letters, WhatsApp messages and business correspondence
- Invoice and payment follow-up
- Gatekeeping and manager support
- Organisation and follow-through
- Reasoning and problem-solving
- Difficult conversations and conflict
- Confidentiality and workplace boundaries
These are the everyday capabilities that help businesses function more smoothly—and help employees grow from completing assigned tasks to becoming reliable business-support professionals.
Who should attend?
The workshop is intended for:
- Administrative assistants
- Junior administrators
- Secretaries
- Receptionists
- Office assistants
- Customer-service professionals
- Other employees providing administrative, customer or operational support
It is especially relevant to employees working in:
- Supermarkets and retail businesses
- Salons and beauty or wellness businesses
- Restaurants
- Hotels and guesthouses
- Contracting and trades businesses
- Consulting and professional practices
- Brokerage and agency businesses
- Other service-based and owner-managed businesses
What stronger support can mean for your business
A capable administrative professional does more than answer the telephone or complete assigned tasks. They help organise information, maintain momentum, communicate professionally, protect the manager’s time and recognise when they can resolve a matter independently—and when it genuinely needs to be escalated.
Investing in these capabilities can lead to:
- Better organisation and follow-through
- Stronger customer and professional communication
- Greater initiative and problem-solving
- Better manager support and gatekeeping
- More reliable invoice and payment follow-up
- Better handling of difficult conversations
- Less dependence on the owner for routine matters
- Stronger administrative systems
For the participant, the workshop is also an opportunity to strengthen confidence, add greater value in the workplace and build skills that support long-term professional growth.
Workshop details
The Small Business Right Hand
Administrative & Operational Excellence, Communication & Manager Support
Date: Thursday, 17 September 2026
Time: 9:00 a.m.–4:00 p.m.
Venue: GIDC Conference Room, Frequente Industrial Park
Registration fees
Early Bird: EC$300
Available when payment is made by Friday, 11 September 2026
Standard Registration: EC$335
Thereafter, subject to availability
Final Payment Deadline: Wednesday, 16 September 2026
Registration is confirmed upon payment.
The registration fee includes:
- Lunch and refreshments
- Practical templates and tools
- Participant toolkit
- Certificate of participation
Invest in your team. Invest in your business.
If you hired someone to help keep your business moving, give them the practical tools to do that work with greater confidence, sound judgement and professional capability.
WhatsApp or Call: 456-0403. Email sagegrenada@gmail.com.