October 31, 2026
What Is Your Business Carrying Into November
Some things move into a new month because they belong there. An order is still in progress. A customer has agreed a later date.…
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October 29, 2026
Get Your Business in Order
When you run a small business, the work behind the scenes can easily pile up. Receipts need recording, invoices need sending, customer enquiries need…
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October 28, 2026
Your Customer Should Not Have to Know Who to Chase
The customer has paid. Now they are calling to find out what happens next. One person says to speak to the person who took…
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October 26, 2026
Growth Can Create Disorder
The messages are coming in more often. Customers are recommending you. Orders have increased. This is what you wanted. Then small problems begin to…
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October 21, 2026
When Indispensable Becomes a Business Risk
There is someone in the business who seems to know everything. They can locate the order nobody else can find. They remember the supplier’s…
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October 19, 2026
Your Business Has a Memory Even If You Do Not Document It
A customer calls about an order placed three weeks ago. You remember that there was a change. Someone else remembers a conversation about delivery.…
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October 17, 2026
Paris Taught Her More Than Handbags
A fictional Sage story — Part II By the end of her six weeks in Paris, the young woman had become comfortable entering LaRue…
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October 14, 2026
What Are You Still Doing Because You Have Always Done It
Every Friday, someone prepares a report. The figures are gathered, the file is updated and the email is sent. Nobody is quite sure who…
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